Contact Us

You can book a tour by contacting our team via phone, email, or by submitting an enquiry through our contact form. We'll guide you through the booking process, discuss availability, and arrange payment. For most tours, we require a 20% deposit to secure your booking.

We accept various payment methods including credit/debit cards (Visa, Mastercard, American Express), bank transfers, and PayPal. All payments are processed securely, and we'll provide you with a receipt and booking confirmation once payment is received.

Our standard cancellation policy allows for a full refund (minus processing fees) for cancellations made 60+ days before departure. Cancellations made 30-59 days before departure receive a 50% refund, while cancellations made less than 30 days before departure are not eligible for a refund. We strongly recommend purchasing travel insurance to cover unexpected cancellations.

Yes, we specialise in creating custom itineraries tailored to your interests, timeframe, and budget. Whether you're a family, couple, or group of friends, we can design a private tour experience just for you. Please contact us with your requirements, and our team will develop a personalised proposal.

While we don't directly sell travel insurance, we strongly recommend obtaining comprehensive travel insurance for your trip. We can suggest trusted insurance providers that offer suitable coverage for Australian adventures, including medical, cancellation, and emergency evacuation coverage.